BBVA Compass

Worst financial institution I've ever banked with. Someone used my account fraudulently & they closed my account with no phone call or notification until 90 days after the incident (when all the charges were completely indisputable) when I finally received paper work via postal mail! All of which left me completely responsible not only for the loss of the money I had in my account but also the large over draft amount that made me have to pay to even close the account without being sent to collections! I'm pretty sure this is NOT how the people a person trusts their money with is supposed to be managing people's money!

The staff always have treated my wife and I very well and made our financial service experiences easy and accessible.