I went in yesterday to close my account at Compass after 5.9 months. I was the only one in the bank and there were six people working there but I had to wait 10 minutes while the only teller counted out money and everyone else ignored me. I opened my account and never received my bank card. I complained and was told that another card would be sent and nothing happened. After several tries to communicate with them I just gave up and opened another account somewhere else. I never used the account once. My initial deposit was $100 dollars and after all of the fees they took out, they only gave me $20 back. So, Compass is a great place if you don't like your money or your time.
1
Nov 10, 2018
Jillian Sparks
I have spent the last month trying to pay my first car payment to this bank. I have to follow up with THEM every other day because they refuse to call me if there is an issue with my account. If I could, I would switch banks immediately!
I went in yesterday to close my account at Compass after 5.9 months. I was the only one in the bank and there were six people working there but I had to wait 10 minutes while the only teller counted out money and everyone else ignored me. I opened my account and never received my bank card. I complained and was told that another card would be sent and nothing happened. After several tries to communicate with them I just gave up and opened another account somewhere else. I never used the account once. My initial deposit was $100 dollars and after all of the fees they took out, they only gave me $20 back. So, Compass is a great place if you don't like your money or your time.