I could tell the crew was new. They were not familiar with menu items and did not include all of the toppings for the item i ordered. When I asked about it the girl argued about it until I pointed out that caramel was listed on the menu board behind her. Her respond was an eye roll.. a Tsk.. and a drizzle of caramel that mostly ran down the sides of the cup.
My husband ordered a funnel cake sundae that they totally forgot about. When he asked about it 10 minutes later the staff located his funnel cake and pulled it out of the oven. It was soggy and fell apart. The pieces that landed on the counter were tossed onto the dish. The ice cream and toppings were applied and the sundae arrived without the strawberry puree. When he asked a male worker said "We're all out of that" and walked away. That's when my husband asked for his money back.
I should add that 9 of the ice cream flavors were empty or nearly empty. This was on a Saturday evening . I was early. . Around 7-ish I'm sure they'd been busy earlier in the day, but I am also sure that customers who arrived after the movies let out were pretty unhappy too.
Coldstone needs to hire staff that is actually invested in doing a good job.
All USA
I could tell the crew was new. They were not familiar with menu items and did not include all of the toppings for the item i ordered. When I asked about it the girl argued about it until I pointed out that caramel was listed on the menu board behind her. Her respond was an eye roll.. a Tsk.. and a drizzle of caramel that mostly ran down the sides of the cup. My husband ordered a funnel cake sundae that they totally forgot about. When he asked about it 10 minutes later the staff located his funnel cake and pulled it out of the oven. It was soggy and fell apart. The pieces that landed on the counter were tossed onto the dish. The ice cream and toppings were applied and the sundae arrived without the strawberry puree. When he asked a male worker said "We're all out of that" and walked away. That's when my husband asked for his money back. I should add that 9 of the ice cream flavors were empty or nearly empty. This was on a Saturday evening . I was early. . Around 7-ish I'm sure they'd been busy earlier in the day, but I am also sure that customers who arrived after the movies let out were pretty unhappy too. Coldstone needs to hire staff that is actually invested in doing a good job.