I just finished my recent visit to this service department and I was blown away. Attentive, professional, and helpful. Will Fyke did a great job keeping in contact and getting my difficult concerns addressed in a timely matter. I've dealt with a lot of service departments and this is definitely one of the best. I will be using them for all future service needs.
I've been coming to this place for 3 years for maintenance and repair. In the last year I've been so disappointed and unsatisfied with the service I've gotten. I came for an oil change and the guys working on my truck broke my bug guard on my front hood. They did replace the guard after having me wait 6 weeks! Very unprofessional and unconsiderate! I still decided to give them another chance. I came in yesterday for an oil change and tire rotation. I asked if I had also gotten the multipoint inspection thats apart of thw maintenance and asked if anything was wrong with my truck. The guy Jason said I might have a small oil leak on my oil pan and recommended my air filter and cabin filter to be replaced. I got home and noticed my front driver side headlight was out. I popped my hood and noticed my light was tampered with and my battery cover was broke off! I am furious and feel that I have been taken advantage of by this dealership! I will not be taking any of my future business back to this place and will not refer anyone here! I've had my vehicle long enough to know when something has been tampered with and my truck has never leaked oil.