As others have said here: terrible customer service. Avoid this place.
I had a bad experience there a few days ago where I encountered what was for me an unprecedented amount of friction in doing a return. Laziness? Incompetence? Anything to hold onto $20? You decide.
I went to return something my brother bought, and an older gentleman informed me that it was not possible without the credit card used to make the purchase. I didn't have my brother's card on me. He couldn't put it back on the card or give me cash, but he suggested I look around for something else I want and do an exchange. Inconvenient for sure, but I suppose not unheard of.
A younger male employee asked me if it was purchased as a gift, and I told him that I don't know. He then asked in a condescending tone, "So, you bought this and you don't know if you made it a gift purchase?" I reminded him that I didn't buy it.
I left and shortly returned with the credit card number in hand. The older employee again told me me that it was impossible without the actual card because it needed to be swiped. I said that surely there must be a way to just enter in a card number -- what if a card's magstripe is degraded or the card reader is acting up? He finally relented and said that it was indeed possible, but that it sure would be inconvenient for me because I'd have to give him "a whole lot of personal information".
He again tried to get me to just do an exchange instead. I declined.
He made an honest effort for a while but was unable to figure out how to work the point-of-sale, so a female employee helped. The "personal information" I had to give was equivalent to what you'd provide when making an order from any online retailer. Credit card and billing info -- very routine.. When she too was unable to get me to make an exchange and finally got down to business, it only took a few minutes. But not without another jab at the end: "Well, that was the hardest we've had to work to refund $20. An exchange would have been a lot easier, don't you think?" She seriously said that.
I told them to have a nice day as I left, but they didn't return the custom. Hilarious.
All USA
As others have said here: terrible customer service. Avoid this place. I had a bad experience there a few days ago where I encountered what was for me an unprecedented amount of friction in doing a return. Laziness? Incompetence? Anything to hold onto $20? You decide. I went to return something my brother bought, and an older gentleman informed me that it was not possible without the credit card used to make the purchase. I didn't have my brother's card on me. He couldn't put it back on the card or give me cash, but he suggested I look around for something else I want and do an exchange. Inconvenient for sure, but I suppose not unheard of. A younger male employee asked me if it was purchased as a gift, and I told him that I don't know. He then asked in a condescending tone, "So, you bought this and you don't know if you made it a gift purchase?" I reminded him that I didn't buy it. I left and shortly returned with the credit card number in hand. The older employee again told me me that it was impossible without the actual card because it needed to be swiped. I said that surely there must be a way to just enter in a card number -- what if a card's magstripe is degraded or the card reader is acting up? He finally relented and said that it was indeed possible, but that it sure would be inconvenient for me because I'd have to give him "a whole lot of personal information". He again tried to get me to just do an exchange instead. I declined. He made an honest effort for a while but was unable to figure out how to work the point-of-sale, so a female employee helped. The "personal information" I had to give was equivalent to what you'd provide when making an order from any online retailer. Credit card and billing info -- very routine.. When she too was unable to get me to make an exchange and finally got down to business, it only took a few minutes. But not without another jab at the end: "Well, that was the hardest we've had to work to refund $20. An exchange would have been a lot easier, don't you think?" She seriously said that. I told them to have a nice day as I left, but they didn't return the custom. Hilarious.