The Grow Shop LLC of Loveland

I must have stepped into the Loveland Grow Shop of Loveland on the wrong day, Friday May 11th at about 3pm… I needed some rock wool and some net pots. Not having been in the store before, I asked the man sitting at his laptop behind the counter where the items were located. He described the location—don’t bother getting up to show someone—and of course I walked right by it. I eventually found the rock wool—a pretty big selection—but sadly, nothing on those massive shelves was priced. How is one to compare prices and products? So I walked back up to the counter and asked the gentleman about the prices. He said that “it all ranges from about $10–$14.” That wasn’t helpful so I asked him to come back and show me which ones were which and what the prices were. He ROLLED his eyes, let out a large sigh and proceeded to stroll back to the rock wool. I knew this wasn’t going to be fun. He spouted off the prices on all of the products, but he would say “about $8,” or “about $10.”. There were so many items and so many “about” prices that I had to ask him to run them by me one more time, using exact amounts, not “about” amounts. This time he said “I can go up to the computer if you really need the exact price down to the penny.” So I walked out. I was really bummed by this experience based on the number of stellar reviews this shop has received. Like I said, it must have been a bad day, but that’s all it takes to lose a sale. Another shop in town set me up nicely. Come on you guys, you run a retail store. Just clearly price your products. Don’t be rude about simple questions that a customer should not have to ask. Other than that, the store was clear and it looked well-stocked.