The employees were friendly enough when I got my oil changed earlier this week and the service was quick. My husband was off work so I was able to run over without a newborn baby and toddler with me to get this taken care of. My tire pressure light had been on before the service and they did not mention it while I was checking out. The light was still on as I drove away but I didn't feel like going back.
The next day I noticed that something was dragging on the street; it looked like the oil pan had not been secured properly. I returned with my children in tow. Two other customers were in the lobby and I waited to be acknowledged. They took one customer's information without looking at me and went back to the garage area. My baby started crying in his car seat and my toddler was trying to walk out the door. I picked up the toddler and moved to stand right by the register as we waited for someone to notice us.
Another employee came out to the lobby, ignored me standing right in front of him with a crying baby and wiggling toddler, and called the other customer up to the register so that I had to step out of the way. When they were done, he returned to the garage without looking at me.
The first employee came back out and I asked "Can I get some help?" She said as soon as they had time and rang up the other customer while the baby continued to cry. Finally she asked if I had already gotten my oil changed. I pointedly said yes, on Monday when I did not have to bring my children along. I explained that the pan was hanging from the bottom of my car and dragging on the street and that the tire pressure light was still on, which was supposed to be checked as a part of this service.
They fixed the pan and found nothing wrong with the tire pressure. They thought it might have come on due to the change in elevation since I recently moved from a different state, which sounds reasonable, but they didn't listen when I told them the light had come on before my move. Oh well, nothing they can do about it, but it's irritating when people come up with a conclusion and don't care to listen when you share conflicting information.
I was already annoyed that I had to return and waste everyone's time fixing something that should have been done correctly in the first place. I would have been a lot more patient and understanding if they had at least acknowledged me, asked what I needed, and/or said "We'll be with you in a minute" instead of ignoring me and walking out of the lobby multiple times. A simple thing like greeting your customer makes a huge difference in the quality of your customer service.
All USA
The employees were friendly enough when I got my oil changed earlier this week and the service was quick. My husband was off work so I was able to run over without a newborn baby and toddler with me to get this taken care of. My tire pressure light had been on before the service and they did not mention it while I was checking out. The light was still on as I drove away but I didn't feel like going back. The next day I noticed that something was dragging on the street; it looked like the oil pan had not been secured properly. I returned with my children in tow. Two other customers were in the lobby and I waited to be acknowledged. They took one customer's information without looking at me and went back to the garage area. My baby started crying in his car seat and my toddler was trying to walk out the door. I picked up the toddler and moved to stand right by the register as we waited for someone to notice us. Another employee came out to the lobby, ignored me standing right in front of him with a crying baby and wiggling toddler, and called the other customer up to the register so that I had to step out of the way. When they were done, he returned to the garage without looking at me. The first employee came back out and I asked "Can I get some help?" She said as soon as they had time and rang up the other customer while the baby continued to cry. Finally she asked if I had already gotten my oil changed. I pointedly said yes, on Monday when I did not have to bring my children along. I explained that the pan was hanging from the bottom of my car and dragging on the street and that the tire pressure light was still on, which was supposed to be checked as a part of this service. They fixed the pan and found nothing wrong with the tire pressure. They thought it might have come on due to the change in elevation since I recently moved from a different state, which sounds reasonable, but they didn't listen when I told them the light had come on before my move. Oh well, nothing they can do about it, but it's irritating when people come up with a conclusion and don't care to listen when you share conflicting information. I was already annoyed that I had to return and waste everyone's time fixing something that should have been done correctly in the first place. I would have been a lot more patient and understanding if they had at least acknowledged me, asked what I needed, and/or said "We'll be with you in a minute" instead of ignoring me and walking out of the lobby multiple times. A simple thing like greeting your customer makes a huge difference in the quality of your customer service.