I am unhappy with this company. Maybe this is all a miscommunication, but nonetheless, they don't seem to care if the customer is happy or not.
My heater was not working and they came out and did some repair work. Costs me $150 with the trip charge and repairs the first time. The heater was on and I was happy at the time. I turned the heater off because it was too warm out. Then about 10 days later, I tried turning the heater on again and same issue! I called their office, they wanted to send someone out the same day, but I was hesitant because I don't know... They didn't fix it the first time.... I said I don't want to pay the $84, Sarah said I won't have to if it's the same issue. I agreed to have the tech come out the next day. 3 minutes later tech said it was the same exact issue but since the first time was for a repair only and no parts were replaced, there was NO WARRANTY on it. That's nice, $150, and it doesn't matter if it breaks 10 minutes later.
So, $150 & $84 just to be told that I need to replace parts that will cost $984 or get a new furnace with them at $3100??!?! OH wait, I was also told I needed new hot water heater which would costs $1395 for a 40 gallon. I got that replaced somewhere else for $750. So their price isn't the best either. Shop around. They got me on the trip fee though.
The 1 star is for the tech, at least he was prompt and on time, and can tell me in less 5 minutes that it's the same issue, saved me some time there.
I will not use again, on my home or rental properties.
All USA
I am unhappy with this company. Maybe this is all a miscommunication, but nonetheless, they don't seem to care if the customer is happy or not. My heater was not working and they came out and did some repair work. Costs me $150 with the trip charge and repairs the first time. The heater was on and I was happy at the time. I turned the heater off because it was too warm out. Then about 10 days later, I tried turning the heater on again and same issue! I called their office, they wanted to send someone out the same day, but I was hesitant because I don't know... They didn't fix it the first time.... I said I don't want to pay the $84, Sarah said I won't have to if it's the same issue. I agreed to have the tech come out the next day. 3 minutes later tech said it was the same exact issue but since the first time was for a repair only and no parts were replaced, there was NO WARRANTY on it. That's nice, $150, and it doesn't matter if it breaks 10 minutes later. So, $150 & $84 just to be told that I need to replace parts that will cost $984 or get a new furnace with them at $3100??!?! OH wait, I was also told I needed new hot water heater which would costs $1395 for a 40 gallon. I got that replaced somewhere else for $750. So their price isn't the best either. Shop around. They got me on the trip fee though. The 1 star is for the tech, at least he was prompt and on time, and can tell me in less 5 minutes that it's the same issue, saved me some time there. I will not use again, on my home or rental properties.