My wife & I recently moved to Colorado Springs. We were referred to Premier Dental Care by one of my wife's friends. My first visit was yesterday. When I called to make an appointment, I was duly impressed by the manner in which my call was handled. The first representative with whom I spoke is Lanna. She answered my many questions in a very personable and professional manner. She transferred me to Deborah who actually scheduled my first visit. Deborah was very courteous, worked with me to schedule the appointment, discussed my insurance coverage and provided me with excellent directions to their facility.
I failed to obtain the name of the representative who greeted me at the counter when I arrived for my appointment. She was courteous and helpful as I completed the new patients forms.
I watched several members of their team greet patients who arrived after I did or those who were called for their appointments before I was. Without exception, each staff member greeted each patient by name and in a friendly manner.
Dr. Michael Harris and his assistant, Jane, were very courteous and explained the steps they were taking to get me oriented as one of their new patients. I enjoyed their casual yet professional manner during our conversations. Although I'm not a person who dreads dental or medical appointments, I'm certain they could put anyone at ease. Jane was assisted at one point by another assistant whose name I failed to obtain. This lady was very courteous and appeared to also be very skilled with her duties.
I don't write reviews as often as I should, but I wanted to be sure to share my "first contact" and "first visit" experiences at the Premier Dental Care. It probably seems peculiar that I would write that I'm looking forward to returning for further dental care - but it's true. I appreciate courteous and friendly contact when I visit anywhere. I certainly enjoyed my contact with the members of the Premier Dental Care team yesterday.
I am very grateful for the referral that my wife received from her friend. She did our family a big favor.
All USA
My wife & I recently moved to Colorado Springs. We were referred to Premier Dental Care by one of my wife's friends. My first visit was yesterday. When I called to make an appointment, I was duly impressed by the manner in which my call was handled. The first representative with whom I spoke is Lanna. She answered my many questions in a very personable and professional manner. She transferred me to Deborah who actually scheduled my first visit. Deborah was very courteous, worked with me to schedule the appointment, discussed my insurance coverage and provided me with excellent directions to their facility. I failed to obtain the name of the representative who greeted me at the counter when I arrived for my appointment. She was courteous and helpful as I completed the new patients forms. I watched several members of their team greet patients who arrived after I did or those who were called for their appointments before I was. Without exception, each staff member greeted each patient by name and in a friendly manner. Dr. Michael Harris and his assistant, Jane, were very courteous and explained the steps they were taking to get me oriented as one of their new patients. I enjoyed their casual yet professional manner during our conversations. Although I'm not a person who dreads dental or medical appointments, I'm certain they could put anyone at ease. Jane was assisted at one point by another assistant whose name I failed to obtain. This lady was very courteous and appeared to also be very skilled with her duties. I don't write reviews as often as I should, but I wanted to be sure to share my "first contact" and "first visit" experiences at the Premier Dental Care. It probably seems peculiar that I would write that I'm looking forward to returning for further dental care - but it's true. I appreciate courteous and friendly contact when I visit anywhere. I certainly enjoyed my contact with the members of the Premier Dental Care team yesterday. I am very grateful for the referral that my wife received from her friend. She did our family a big favor.