Riverwalk Apartments

If i could give zero stars i would. I have been a resident here for 3 years, always pay my rent on time. Never make a big fuss about anything even when emergency maintenance is no where to be found & line is disconnected on a hot summer day when my apartment is 90 degrees no A/C for a whole weekend when ive got 2 kids. Also i called a month ago because i saw 2 available 3 bedroom apartments on their website and wanted to transfer as i have 2 growing boys who need their own rooms. Was told as of january 2018 they will no longer be doing transfers & that those 2units had applications on them already & One of the ladies assured me she would put me on a waiting list for the next available 3 bdr unit. I check website again and also called today because no one ever calls me back and was told their was an available 3 bedroom as of right now & their would be one available coming december, When let them know i was a current resident who had inquired a month ago about this i was told that they wont allow me to make a transfer under any circumstances. This place never falls through on anything they say & doesnt keep their word let alone even know how to reset a loyal renters password so they can pay their rent online because they arent open on weekends nor do they have a drop box to accept rent for those who cant get their to pay rent until after 5 when they are close! Im infurriated with this complex and the staff who work their & they could care less about working with me on solving my issue.