Terrible experience. Brokers are uncommunicative and don't return phone calls. I called them on Monday with an issue, they said they would return my phone call in an hour and nothing happened. I called a couple of days throughout the week with each person saying they would get back to me shortly- none of them ever following through with their word. My insurance was cancelled due to a failure ON THEIR BAHALF to honor signed documents for the auto-payments of my policy. Hence, I lost hundreds of dollars on the downpayment of my policy and risked legal penalties for not having insurance. "Unhelpful" would be an understatement.
All USA
Terrible experience. Brokers are uncommunicative and don't return phone calls. I called them on Monday with an issue, they said they would return my phone call in an hour and nothing happened. I called a couple of days throughout the week with each person saying they would get back to me shortly- none of them ever following through with their word. My insurance was cancelled due to a failure ON THEIR BAHALF to honor signed documents for the auto-payments of my policy. Hence, I lost hundreds of dollars on the downpayment of my policy and risked legal penalties for not having insurance. "Unhelpful" would be an understatement.