Hands down the worst customer service I have ever received.
I was charged for damages that were documented upon the INITIAL rental agreement. The young man who put the marking on the picture of a pickup truck (even though I rented a van) didn't put it in the right place. The "manager" claimed I made the damage. When I asked her to show me the damage the employee indicated on the sheet, she couldn't. I was then threatened with police if I didn't leave the property.
In other words:
They failed to report some damage to the vehicle and needed a scapegoat.
I opted to get the insurance.
Ms Esposito saw this as an opportunity to cover her tracks and stick someone else with the bill.
I called her out on it and she threatened police interference rather than taking the responsibility that a REAL manager would take (in other words: not be a crook).
So U-HAUL CORPORATE: Look at the other reviews that specifically call out the manager and maybe DO SOMETHING about it.
I WILL NEVER USE THIS LOCATION AGAIN
All USA
Hands down the worst customer service I have ever received. I was charged for damages that were documented upon the INITIAL rental agreement. The young man who put the marking on the picture of a pickup truck (even though I rented a van) didn't put it in the right place. The "manager" claimed I made the damage. When I asked her to show me the damage the employee indicated on the sheet, she couldn't. I was then threatened with police if I didn't leave the property. In other words: They failed to report some damage to the vehicle and needed a scapegoat. I opted to get the insurance. Ms Esposito saw this as an opportunity to cover her tracks and stick someone else with the bill. I called her out on it and she threatened police interference rather than taking the responsibility that a REAL manager would take (in other words: not be a crook). So U-HAUL CORPORATE: Look at the other reviews that specifically call out the manager and maybe DO SOMETHING about it. I WILL NEVER USE THIS LOCATION AGAIN