Wells Fargo Bank

I just got a new car loan and they got my social wrong so I need to go into the bank and make a payment but nobody will answer the damn phone to let me know how to pay it. 0 stars until I get some reason to believe this business exists other than to take your hard earned $$$. Getting tired of companies that won't help their customers and who make serious mistakes without taking responsibility for it. Just called the college location and had to ask the rep 4 times HOW to make payment? I get that you can find my account, I just told you that you could, but you didn't listen to my question - can you charge my card?