I am a small business owner and run a fair amount of money thru Wells Fargo. And this problem I am having at this branch has happened a few times now and is very infuriating. I get many checks that are paying multiple invoices and the invoice #'s are written on the checks. On occasion if I have to deposit before marking them paid on the invoices. I need a copy of the check to make sure I can mark the invoice is paid. Today I was told first by the teller then the service manger (head teller) that it would cost me $5.00 per check to be copied. OUTRAGEOUS conduct and I was told by the district manager a week earlier they would not give me any problems and are allowed to copy my checks as often as I need for free!! This service manager first needs to know if a rule is stupid she should be able to override it. But when it is not even a rule she should know her job better and not be so rude about how the customer is stupid and does not know banking and all the rules she has to follow and lose her job if the rules are not followed. Bunch of crap,, there is no such rule to not copy a deposited check, ever! WAKE UP Lady!! ps only reason they even get one star cuz would not let me go with zero !
Love all the helpful employees at the Wells Fargo banks around town