Granite Depot

We heard the advertising on channel 9, and decided to check out Granite Depot! Boy are we glad we did. We had our measurement of our new cabinets with us, and the gal that helped us was so good at colors and showing us how the granite will look with our cabinets and flooring. We had no idea what we were doing and other granite stores just sent us out looking on our own to “figure it out”. Kathy, found several colors that worked so well and priced them all for us. We were so relieved, we left after about an hour and a half with the most beautiful granite and pricing that was reasonable for the exotic piece we purchased. We will definitely tell all our friends to go to Granite Depot for their new counter tops! We were even more excited and know we made the very best choice going to Granite Depot after having our granite installed by such hard working polite installers. By the way, we live in Summit County and that was no problem....thank​ ​you all!

We came in to look into kitchen countertops and in the process ran a credit inquiry to investigate our financing options. We decided not to purchase and left. 2 months later we see on our credit report that there was a credit account opened on our behalf on the day we had been at the store. I called to speak with a manager, who instead of speaking with me directly had her associate relay the message that they do open accounts when customers want to know financing options and that all we need to do is call Wells Fargo to close the account.. despite the fact that we never wanted an account opened in the first place. We have had to file a credit dispute and spend time being shuffled around Wells Fargo (Granite Depot also had a pending charge on the account) to hopefully resolve this issue. When you have a credit check performed for a mortgage, car loan or really any other type of credit, the account is not opened until you get the financing options and either accept or reject it. This is so irresponsible, was never communicated to us, and caused us to completely lose trust in this company for any of our future renovation needs. We will be sure to share our experience with friends and colleagues as well!