dishonest and misleading business practice. Paid over $800 to fix ice machine. Within a couple of weeks broke again. On website states 30 day warranty at no cost to customer. Came out repeated times with no communication and charged for each visit and ordered parts without my consent. Charged an additonal $1500 and machine was never fixed. Did refund for part ordered after complaing but still owe and addtional $800. Made a total of 8 service calls and being charged each time and misdiagnosed issue. With other compaines technician always calls and confirms what issue is and asks if want to purchase parts or continue with repair and what the cost will be. With as many service calls that were made should have communicated if I wanted to contiinue wih repair. Very poor customer service.
dishonest and misleading business practice. Paid over $800 to fix ice machine. Within a couple of weeks broke again. On website states 30 day warranty at no cost to customer. Came out repeated times with no communication and charged for each visit and ordered parts without my consent. Charged an additonal $1500 and machine was never fixed. Did refund for part ordered after complaing but still owe and addtional $800. Made a total of 8 service calls and being charged each time and misdiagnosed issue. With other compaines technician always calls and confirms what issue is and asks if want to purchase parts or continue with repair and what the cost will be. With as many service calls that were made should have communicated if I wanted to contiinue wih repair. Very poor customer service.