The Hamptons Apartments

My wife and I have been living at the Hamptons for over 11/2 years. Our experiences at the complex have been mostly positive since management often responds to our concerns pretty quickly and are friendly. My wife has taken the time to go online and praise the good work that has been done so far, when we have asked for help, as we want to give credit where credit is due. However, lately, we have found that the way issues are addressed depends primarily on the person assigned to the concern you bring to them. We were dismissed by a specific employee after having repeatedly brought up to management’s attention an issue that has been considerably impacting our quality of life and ability to enjoy our home, caused by another neighbor’s behavior. Determined to not give up, we decided to once again meet with staff to try to find alternatives--even offering to be relocated to a different apartment if nothing else could be done. This time we spoke with Brian who absolutely validated our concerns and notified us that they will be addressing the issue at hand and offered reasonable options that would respect both our and the neighbor’s right to live there. We are hoping this will be resolved soon as Brian seemed to understand the urgency of the matter. We also have to praise Mikhaila for the way she has always been available and responsive to our questions/requests and, finally, Mike, our maintenance guy is always great, polite and professional whenever we need him. Overall, we continue to be happy with the Hamptons and hope that our current problem will be addressed as promised, as we would like to remain there until we can transition to our own home. However, if the issue persists, we will likely not be staying.