My husband and I went and sat on a Landmark sectional in Arhaus Park Meadows in January of 2016 and then ordered the sectional in January of 2016 that was delivered in June of 2016. The casing material of cushions was extremely stiff and uncomfortable so we took cushion into the store manager at Arhaus Park Meadows in June of 2016. She agreed with us and wrote up an internal email to Arhaus Client Services stating that "The piece is beautiful but it has a crunchy casing that sounds like a waterproof crib mattress pad. All of their cushions are doing it as well as their back cushions and pillows."
Even though the store manager agreed with our concerns, Client Services justified the stiffness by saying that they had overly starched the material. No one starches lining?! The Landmark sectional displayed in Arhaus Park Meadows was very comfortable and we discovered that it was manufactured in 2013 and that Arhaus had changed the casing lining in between 2013 and 2016, which we were not made aware of. . .
We have complained and emailed Client Services, the Director of Client Experience and the CEO and they still will not replace the casings with a softer fabric, or provide support to let us have our upholsterer make them.
Another client of mine (I am an interior design consultant) spent over $20,000 and ordered furniture in January 2016 as well, and has had nothing but problems with the quality and delivery of furniture from Arhaus.
All USA
My husband and I went and sat on a Landmark sectional in Arhaus Park Meadows in January of 2016 and then ordered the sectional in January of 2016 that was delivered in June of 2016. The casing material of cushions was extremely stiff and uncomfortable so we took cushion into the store manager at Arhaus Park Meadows in June of 2016. She agreed with us and wrote up an internal email to Arhaus Client Services stating that "The piece is beautiful but it has a crunchy casing that sounds like a waterproof crib mattress pad. All of their cushions are doing it as well as their back cushions and pillows." Even though the store manager agreed with our concerns, Client Services justified the stiffness by saying that they had overly starched the material. No one starches lining?! The Landmark sectional displayed in Arhaus Park Meadows was very comfortable and we discovered that it was manufactured in 2013 and that Arhaus had changed the casing lining in between 2013 and 2016, which we were not made aware of. . . We have complained and emailed Client Services, the Director of Client Experience and the CEO and they still will not replace the casings with a softer fabric, or provide support to let us have our upholsterer make them. Another client of mine (I am an interior design consultant) spent over $20,000 and ordered furniture in January 2016 as well, and has had nothing but problems with the quality and delivery of furniture from Arhaus.