I had a service appointment at 8 am at commercial vehicle service and was received promptly and put i line for diagnose of the engine light on issue of our 2017 Sprinter Van with 4000 mi. After waiting 3 hours for the cause I had to contact the customer care to find out what was going on..
As the correction of the issue took another 2 hours and covered by warranty, I was surprised Mercedes didn't recycle at this location.. Hope to see a more environmental attitude and a loaner vehicle for personal customers even if I have a commercial vehicle.
All USA
I had a service appointment at 8 am at commercial vehicle service and was received promptly and put i line for diagnose of the engine light on issue of our 2017 Sprinter Van with 4000 mi. After waiting 3 hours for the cause I had to contact the customer care to find out what was going on.. As the correction of the issue took another 2 hours and covered by warranty, I was surprised Mercedes didn't recycle at this location.. Hope to see a more environmental attitude and a loaner vehicle for personal customers even if I have a commercial vehicle.